WhitenUp requires 24 hours notice in order to cancel an appointment. If unexpected circumstances arise within that 24 hours that cause you to miss your appointment, please call with as much notice as possible.
If proper notice was not given before cancelling an appointment, it will be marked in our system as a no-show. New clients who receive ONE no-show mark, or returning clients who receive THREE no show marks will be blocked from scheduling appointments. Blocked clients may still come in for our services, but will not be guaranteed a spot upon arrival without an appointment.